Prizmah Podcast Live: The Milken Way

Learn about The Milken Way, a unique set of ideas and values that guides how Milken Community School, one of the largest Jewish day schools in North America, operates and thinks about customer service.

As Maya Angelou said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Customer service has become the most important factor in consumer decisions. In fact, recent studies have shown that 73% of people point to customer service as a key factor in significant decisions. Yet rarely do schools invest in customer service as a primary function of their recruitment and retention strategies. Learn about the customer service model of the Milken Community School in Los Angeles, and how it’s implemented across campus, in everything they do.

Resources

• Presentation

Presenters

Sarah Shulkind, Head of School

Sarah is the head of school at Milken Community School in Los Angeles. Among her previous roles, she served as the head of school at Sinai Akiba Academy for seven years and helped to start Wildwood School’s secondary campus. She has a master’s degree in teaching and curriculum from Harvard’s Graduate School of Education, and a doctorate from UCLA’s Educational Leadership Program. Sarah has presented on curricular integration, reading comprehension, student-led conferences, advisory programs, academic achievement, parent education, personalization, differentiation, and service learning in local and national conferences. She has published articles in Education Leadership, Principal Leadership, and The Middle School Journal.

Danny Spiegel, Associate Head of School for External Relations

Danny is currently the associate head of school for external relations at Milken Community School, where he leads fundraising, admissions, marketing/communications, and alumni relations. Earlier, he was in a similar role at Sinai Akiba Academy, having served as the advancement director for three years. Before entering the world of Jewish education, Danny worked in college athletics as the director of development and associate athletic director for major gifts at California State University, Northridge. He started his career at Columbia University as assistant athletics director for sports marketing.